The Problem Will Encounter When Connecting to the Autel Update Server

MAXIIM IM608

Some customers are having trouble connecting the device to the Autel update server.

Show error as follows:

error message: Network busy (#1). Please try again later.

arror display

The reason why that happens is that the customer network environment can’t access Autel server, the DNS domain IP address is not allowing it to access autel server.

To fix this problem. You can do as follows:

Go to system settings:

system settings

Then do as follows:

  1. Long-press the connected network
  2. click modify network

modify network

3. Click “show advanced options” box then select “Static

show advanced option, select static

4. Change the IP address to 8:8:8:8 which is a google server by default.

change IP address

5. Click “Save” to save the setting

save setting

After that, you will see the device connect to the Autel update server normally and you can download the update normally now.

you can click update now

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