When error occured with Autel tools, you can firstly upload data log as the following steps in the picture, so the Autel Technician can have a check:
For example, for IM608 IMMO function, if error occured:
Please select the exception type accurately to help the engineer to locate the problem.
1. click upper right corner on this menu to upload data
2. “Error occured while programming/coding”describe what error occured during the operation.
3. Click “OK”-Confirm to upload datalog